These terms of service constitute a legally binding agreement (the “Agreement”) between you and GoDropping, Inc. (“GoDropping,” “we,” “us” or “our”) governing your use of the GoDropping application, website, and technology platform (collectively, the “GoDropping Platform”).
Please be advised: This Agreement contains provisions that govern how claims you and GoDropping have against each other can be brought. These provisions will, with limited exception, require you to submit claims you have against GoDropping to binding and final arbitration on an individual basis, not as a plaintiff or class member in any class, group or representative action or proceeding. As a Driver or Driver applicant, you have an opportunity to opt out of arbitration with respect to certain claims as provided in Section 17.
By entering into to this Agreement, and/or by using or accessing the GoDropping platform you expressly acknowledge that you understand this Agreement (including the dispute resolution and arbitration provisions in Section 17) and accept all of its terms. If you do not agree to be bound by the terms and conditions of this Agreement, you may not use or access the GoDropping Platform. If you use the services of GoDropping or its affiliates in another country, by using the GoDropping Platform in that country you agree to be subject to GoDropping’s terms of service for that country.
The GoDropping Platform
The GoDropping Platform provides a marketplace where persons who seek transportation to certain destinations (“Riders”) can be matched with persons driving to or through those destinations (“Drivers”). Drivers and Riders are collectively referred to herein as “Users,” and each User shall create a User account that enables access to the GoDropping Platform. Each person may only create one User account, and GoDropping reserves the right to shut down any additional accounts. As a User, you authorize GoDropping to match you with a Driver or Rider based on factors such as your location, the estimated time to pick up, your destination, user preferences, and platform efficiency, and to cancel an existing match and rematch based on the same considerations. For purposes of this Agreement, the driving services provided by Drivers to Riders that are matched through the Platform shall be referred to collectively as the “Services”. Any decision by a User to offer or accept Services is a decision made in such User’s sole discretion. Each transportation Service provided by a Driver to a Rider shall constitute a separate agreement between such persons.
Modification to the Agreement
In the event GoDropping modifies the terms and conditions of this Agreement, such modifications shall be binding on you only upon your acceptance of the modified Agreement.
GoDropping reserves the right to modify any information referenced in the hyperlinks from this Agreement from time to time, and such modifications shall become effective upon posting. Continued use of the GoDropping Platform or Services after any such changes shall constitute your consent to such changes. Unless material changes are made to the arbitration provisions herein, you agree that modification of this Agreement does not create a renewed opportunity to opt out of arbitration (if applicable).
The GoDropping Platform may only be used by individuals who can form legally binding contracts under applicable law. The GoDropping Platform is not available to children (persons under the age of 18) or Users who have had their User account temporarily or permanently deactivated. By becoming a User, you represent and warrant that you are at least 18 years old and that you have the right, authority and capacity to enter into and abide by the terms and conditions of this Agreement. You may not allow other persons to use your User account, and you agree that you are the sole authorized user of your account.
As a Rider, you understand that request or use of the Services may result in charges to you (“Charges”). Charges include Fares and other applicable fees, tolls, surcharges, and taxes as set forth on your market’s GoDropping page, plus any tips to the Driver that you elect to pay. GoDropping has the authority and reserves the right to determine and modify pricing by posting applicable pricing terms to your market’s GoDropping Cities page or quoting you a price for a specific ride at the time you make a request. Pricing may vary based on the type of service you request (e.g., GoDroppingBike, GoDroppingPrivate) as described on your market’s GoDropping Cities page. You are responsible for reviewing the applicable GoDropping Cities page or price quote within the GoDropping app and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.
Fares. There are two types of fares, variable and quoted.
- Variable Fares. Variable fares consist of a base charge and incremental charges based on the duration and distance of your ride. For particularly short rides, minimum fares may apply. Please note that we use GPS data from your Driver’s phone to calculate the distance traveled on your ride. We cannot guarantee the availability or accuracy of GPS data. If we lose signal, we will calculate time and distance using available data from your ride.
- Quoted Fares. In some cases, GoDropping may quote you a Fare at the time of your request. The quote is subject to change until the ride request is confirmed. If during your ride you change your destination, make multiple stops, or attempt to abuse the GoDropping Platform, we may cancel the fare quote and charge you a variable fare based on the time and distance of your ride. GoDropping does not guarantee that the quoted fare price will be equal to a variable fare for the same ride.
- Service Fee. You may be charged a “Service Fee” for each ride as set forth on the applicable GoDropping Cities page.
- Prime Time. At times of high demand for Services (“Prime Time”) you acknowledge that Charges may increase substantially. For all rides with a variable fare, we will use reasonable efforts to inform you of any Prime-Time multipliers in effect at the time of your request. For quoted fares we may factor in the Prime-Time multiplier into the quoted price of the ride.
- Cancellation Fee. After requesting a ride, you may cancel it through the app, but note that in certain cases a cancellation fee may apply. You may also be charged if you fail to show up after requesting a ride. Please check out our Help Center to learn more about GoDropping’s cancellation policy, including applicable fees.
- Damage Fee. If a Driver reports that you have materially damaged the Driver's vehicle, you agree to pay a “Damage Fee” of up to GHS1500 depending on the extent of the damage (as determined by GoDropping in its sole discretion), towards vehicle repair or cleaning. GoDropping reserves the right (but is not obligated) to verify or otherwise require documentation of damages prior to processing the Damage Fee.
- Tolls. In some instances, tolls (or return tolls) may apply to your ride. We do not guarantee that the amount charged by GoDropping will match the toll charged to the Driver, if any.
- Other Charges. Other fee and surcharges may apply to your ride, including: actual or anticipated airport fees, state or local fees, event fees as determined by GoDropping or its marketing partners, and processing fees for split payments. In addition, where required by law GoDropping will collect applicable taxes. See your market’s GoDropping Cities page for details on other Charges that may apply to your ride.
- Tips. Following a ride, you may elect to tip your Driver in cash or through the GoDropping application. Any tips will be provided entirely to the applicable Driver.
Fees and Other Charges.
- Facilitation of Charges. All Charges are facilitated through a third-party payment processing service. GoDropping may replace its third-party payment processing services without notice to you. Charges shall only be made through the GoDropping Platform when applicable. Your payment of Charges to GoDropping satisfies your payment obligation for your use of the GoDropping Platform and Services.
- No Refunds. All Charges are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate usage of the GoDropping Platform, any disruption to the GoDropping Platform or Services, or any other reason whatsoever.
- Coupons. You may receive coupons that you can apply toward payment of certain Charges upon completion of a Ride. Coupons are only valid for use on the GoDropping Platform and are not transferable or redeemable for cash except as required by law. Coupons cannot be combined, and if the cost of your ride exceeds the applicable credit or discount value, we will charge your payment method on file for the outstanding cost of the Ride. For quoted or variable fares, GoDropping may deduct the amount attributable to the Service Fee, Tolls, or Other Charges before application of the coupon. If you split payment for a Ride with another User, your coupon will only apply to your portion of the Charges. Additional restrictions on coupons may apply as communicated to you in a relevant promotion or by clicking on the relevant coupon within the Promotions section of the GoDropping App.
- Credit Card Authorization. Upon addition of a new payment method or each ride request, GoDropping may seek authorization of your selected payment method to verify the payment method, ensure the ride cost will be covered, and protect against unauthorized behavior. The authorization is not a charge; however, it may reduce your available credit by the authorization amount until your bank’s next processing cycle. Should the amount of our authorization exceed the total funds on deposit in your account, you may be subject to overdraft of NSF charges by the bank issuing your debit or prepaid card. We cannot be held responsible for these charges and are unable to assist you in recovering them from your issuing bank.
If you are a Driver, you will receive payment for your provision of Services pursuant to the terms of the Driver Addendum, which shall form part of this Agreement between you and GoDropping. The Driver Addendum is available in the Driver dashboard when you log into your account. Our program and platform are a prepaid service, drivers are to purchase credit in other to receive riders, drivers with limited credit will not be able to receive rides until they update to the minimum credit required to receive rides. Drivers without credit will not receive credit at all. Drivers who owe the company will not be able to receive rides until all arrears are cleared
By entering into this Agreement or using the Platform, you agree to receive communications from us, including via e-mail, text message, calls, and push notifications. You agree that texts, calls or prerecorded messages may be generated by automatic telephone dialing systems. Communications from GoDropping, its affiliated companies and/or Drivers, may include but are not limited to: operational communications concerning your User account or use of the GoDropping Platform or Services, updates concerning new and existing features on the GoDropping Platform, communications concerning promotions run by us or our third-party partners, and news concerning GoDropping and industry developments. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send.
If you wish to opt out of promotional emails, you can unsubscribe from our promotional email list by following the unsubscribe options in the promotional email itself. If you wish to opt out of promotional calls or texts, you may text “END” from the mobile device receiving the messages. You acknowledge that you are not required to consent to receive promotional texts or calls as a condition of using the GoDropping Platform or the Services. If you wish to opt out of all texts or calls from GoDropping (including operational or transactional texts or calls), you can text the word “STOPALL” from the mobile device receiving the messages, however you acknowledge that opting out of receiving all texts may impact your use of the GoDropping Platform or the Services.
You may be able to create or log-in to your GoDropping User account through online accounts you may have with third party social networking sites (each such account, an "SNS Account"). By connecting to GoDropping through an SNS Account, you understand that GoDropping may access, store, and make available any SNS Account content according to the permission settings of your SNS Account (e.g., friends, mutual friends, contacts or following/followed lists (the “SNS Content”)). You understand that SNS Content may be available on and through the GoDropping Platform to other Users. Unless otherwise specified in this Agreement, all SNS Content, if any, shall be considered to be your Information.
Promotions, Loyalty Program, and Referral Programs
GoDropping, at its sole discretion, may make available promotions with different features to any Users or prospective Users. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with GoDropping. GoDropping reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that GoDropping determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement.
As part of your User account, GoDropping may provide you with or allow you to create a “GoDropping Code,” a unique alphanumeric code for you to distribute to your friends and family (each a “Referred User”) to become new GoDropping Riders (“Referred Riders”) or Drivers (“Referred Drivers”) in your country. GoDropping Codes may only be distributed for promotional purposes and must be given away free of charge. You may not sell, trade, or barter your GoDropping Code. You are prohibited from advertising GoDropping Codes in any way, including through any of the following: Google, Facebook, Twitter, Bing and Craigslist. GoDropping reserves the right to deactivate or invalidate any GoDropping Code at any time in GoDropping’s discretion.
From time to time, GoDropping may offer you with incentives to refer your friends and family to become new Users of the GoDropping Platform in your country (the “Referral Program”). These incentives may come in the form of GoDropping Credits, and GoDropping may set or change the incentive types, amounts, terms, restrictions, and qualification requirements for any incentives in its sole discretion. Your distribution of GoDropping Codes and participation in the Referral Program is subject to this Agreement and the additional Referral Program rules.
By becoming a User, you are part of the GoDropping Loyalty Program (the “Program”). Users will accrue points through using the GoDropping service and will have access to a number of services and benefits (“Rewards”) depending upon a given tier status. Points required to achieve a tier status may differ from market to market. Users can earn or maintain tier status based on their usage of GoDropping services in any calendar month. Once a User attains tiered status, it will remain in effect for 2 consecutive months. Any points earned through the Program will expire automatically at the end of the following reward period after the date of their accrual. Each calendar year is comprised of 2 reward periods: from January 1st to June 30th and from July 1st to December 31st.Rewards are offered at the discretion of GoDropping and may change from time to time. Rewards and participating partners may differ from market to market and brands may be added or deleted at the sole discretion of GoDropping. By redeeming Rewards, you confirm that you agree to the terms of the Program.
GoDropping has the right to add, change, limit, modify or cancel Program rules, regulations, rules for earning and redeeming Rewards points, rewards, reward levels, redemption levels, processes, benefits, tier statuses, and Program partners, with or without notice, even though such changes may affect the member’s tier status, the value of points already accumulated, the ability to use accumulated points, or the ability to obtain certain rewards. GoDropping may, among other things: (1) increase or decrease the number of points received for a given action or amount spent or the number of points required for a reward; (2) withdraw, limit, modify, or cancel any reward; (3) add blackout dates, limit availability for any reward, or otherwise restrict the continued availability of rewards; (4) change program benefits served by Rewards or its partners, conditions of participation, rules for earning, redeeming, retaining, or forfeiting points, or rules governing the use of rewards; (5) change or cancel rewards; and (6) change the rules governing the tier statuses, including but not limited to: rules to reach a tier status, duration and expiry rules of the tier status, benefits granted by reaching a given tier status.
GoDropping makes no warranties or representations, either expressed or implied, and expressly disclaim all liability (including consequential damages) with respect to type, timeliness, cost, quality or fitness of goods or services provided through the Program. If any participating Rewards partner improperly denies a User an accrual or benefit, GoDropping shall have no liability for the same.
The Program has no predetermined termination date and may continue until such time as GoDropping decides to terminate the Program, at any time, with or without notice. If the Program is terminated, all unredeemed points or tier status benefits shall be forfeited without any obligation or liability, no award claims or tier status benefits shall be honored after the conclusion of any notice period.
GoDropping reserves the right to cancel a User’s access to the Program and revoke any and all unredeemed GoDropping Rewards points collected by any Member who appears to be using the Program in a manner inconsistent with the terms or intent of the Program or any portion thereof. For reasons that include, but are not limited to: 1) violation of these terms and conditions; 2) misrepresentation of any information or any misuse of this Program; 3) violation of any national, state or local law or regulation in connection with the use of this Program; 4) commission of fraud or abuse involving any portion of this Program; or 5) action, in any other way, to the detriment of the Program or any of its stakeholders; all as may be determined by GoDropping in its sole discretion. Notwithstanding the foregoing, Program violations, fraud or abuse in relation to rewards points and credit, tier status or reward usage is subject to appropriate administrative and/or legal action by appropriate governmental authorities and/or by GoDropping including, without limitation, the forfeiture of all point transfers, rewards, tier status or award issued pursuant to point redemptions and any accrued points in your account, as well as cancellation of the account.
The earning and redeeming of Rewards points are subject to all applicable local laws and regulations and are offered in good faith, however they may not be available or are subject to change if prohibited or restricted by applicable law or regulation. Separate terms and conditions may apply to your reservation, purchase of goods and services, or rewards that you select. Please read these separate terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal. You understand that any violation of any such supplier's rules and restrictions may result in in your being denied access to the applicable product or services, in your forfeiting any monies paid for such product or service.
With respect to your use of the GoDropping Platform and your participation in the Services, you agree that you will not:
- impersonate any person or entity;
- stalk, threaten, or otherwise harass any person, or carry any weapons;
- violate any law, statute, rule, permit, ordinance or regulation;
- interfere with or disrupt the GoDropping Platform or the servers or networks connected to the GoDropping Platform;
- post Information or interact on the GoDropping Platform or Services in a manner which is fraudulent, libelous, abusive, obscene, profane, sexually oriented, harassing, or illegal;
- use the GoDropping Platform in any way that infringes any third party’s rights, including: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
- post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data or personal information;
- forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the GoDropping Platform;
- “frame” or “mirror” any part of the GoDropping Platform, without our prior written authorization or use meta tags or code or other devices containing any reference to us in order to direct any person to any other web site for any purpose;
- modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the GoDropping Platform or any software used on or for the GoDropping Platform;
- rent, lease, lend, sell, redistribute, license or sublicense the GoDropping Platform or access to any portion of the GoDropping Platform;
- use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the GoDropping Platform or its contents;
- link directly or indirectly to any other web sites;
- transfer or sell your User account, password and/or identification to any other party
- discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or
- cause any third party to engage in the restricted activities above.
Driver Representations, Warranties and Agreements
By providing Services as a Driver on the GoDropping Platform, you represent, warrant, and agree that:
- You possess a valid driver’s license and are authorized and medically fit to operate a motor vehicle and have all appropriate licenses, approvals and authority to provide transportation to Riders in all jurisdictions in which you provide Services.
- You own, or have the legal right to operate, the vehicle you use when providing Services, and such vehicle is in good operating condition and meets the industry safety standards and all applicable statutory and state department of motor vehicle requirements for a vehicle of its kind.
- You will not engage in reckless behavior while driving, drive unsafely, operate a vehicle that is unsafe to drive, permit an unauthorized third party to accompany you in the vehicle while providing Services, provide Services as a Driver while under the influence of alcohol or drugs, or take action that harms or threatens to harm the safety of the GoDropping community or third parties.
- You will only provide Services using the vehicle that has been reported to, and approved by GoDropping, and for which a photograph has been provided to GoDropping, and you will not transport more passengers than can securely be seated in such vehicle (and no more than seven (7) passengers in any instance).
- You will not, while providing the Services, operate as a public or common carrier or taxi service, accept street hails, charge for rides (except as expressly provided in this Agreement), demand that a rider pay in cash, or use a credit card reader, such as a Square Reader, to accept payment or engage in any other activity in a manner that is inconsistent with your obligations under this Agreement.
- You will not attempt to defraud GoDropping or Riders on the GoDropping Platform or in connection with your provision of Services. If we suspect that you have engaged in fraudulent activity, we may withhold applicable Fares or other payments for the ride(s) in question.
- You will make reasonable accommodation for Riders and/or for service animals, as required by law and our Service Animal Policy.
- You agree that we may obtain information about you, including your criminal and driving records, and you agree to provide any further necessary authorizations to facilitate our access to such records during the term of the Agreement.
- You have a valid policy of liability insurance (in coverage amounts consistent with all applicable legal requirements) that names or schedules you for the operation of the vehicle you use to provide Services.
- You will pay all applicable federal, state and local taxes based on your provision of Services and any payments received by you.
All intellectual property rights in the GoDropping Platform shall be owned by GoDropping absolutely and in their entirety. These rights include database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights wherever existing in the world together with the right to apply for protection of the same. All other trademarks, logos, service marks, company or product names set forth in the GoDropping Platform are the property of their respective owners. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information (“Submissions”) provided by you to us are non-confidential and shall become the sole property of GoDropping. GoDropping shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
GODROPPING and other GoDropping logos, designs, graphics, icons, scripts and service names are registered trademarks, trademarks or trade dress of GoDropping in the Ghana and/or other countries (collectively, the “GoDropping Marks”). If you provide Services as a Driver, GoDropping grants to you, during the term of this Agreement, and subject to your compliance with the terms and conditions of this Agreement, a limited, revocable, non-exclusive license to display and use the GoDropping Marks solely in connection with providing the Services through the GoDropping Platform (“License”). The License is non-transferable and non-assignable, and you shall not grant to any third party any right, permission, license or sublicense with respect to any of the rights granted hereunder without GoDropping’s prior written permission, which it may withhold in its sole discretion. The GoDropping Marks may not be used in any manner that is likely to cause confusion.
You acknowledge that GoDropping is the owner and licensor of the GoDropping Marks, including all goodwill associated therewith, and that your use of the GoDropping Marks will confer no additional interest in or ownership of the GoDropping Marks in you but rather inures to the benefit of GoDropping. You agree to use the GoDropping Marks strictly in accordance with GoDropping’s Trademark Usage Guidelines, as may be provided to you and revised from time to time, and to immediately cease any use that GoDropping determines to nonconforming or otherwise unacceptable.
You agree that you will not: (1) create any materials that use the GoDropping Marks or any derivatives of the GoDropping Marks as a trademark, service mark, trade name or trade dress, other than as expressly approved by GoDropping in writing; (2) use the GoDropping Marks in any way that tends to impair their validity as proprietary trademarks, service marks, trade names or trade dress, or use the GoDropping Marks other than in accordance with the terms, conditions and restrictions herein; (3) take any other action that would jeopardize or impair GoDropping’s rights as owner of the GoDropping Marks or the legality and/or enforceability of the GoDropping Marks, including, challenging or opposing GoDropping’s ownership in the GoDropping Marks; (4) apply for trademark registration or renewal of trademark registration of any of the GoDropping Marks, any derivative of the GoDropping Marks, any combination of the GoDropping Marks and any other name, or any trademark, service mark, trade name, symbol or word which is similar to the GoDropping Marks; (5) use the GoDropping Marks on or in connection with any product, service or activity that is in violation of any law, statute, government regulation or standard.
Violation of any provision of this License may result in immediate termination of the License, in GoDropping’s sole discretion. If you create any materials bearing the GoDropping Marks (in violation of this Agreement or otherwise), you agree that upon their creation GoDropping exclusively owns all right, title and interest in and to such materials, including any modifications to the GoDropping Marks or derivative works based on the GoDropping Marks. You further agree to assign any interest or right you may have in such materials to GoDropping, and to provide information and execute any documents as reasonably requested by GoDropping to enable GoDropping to formalize such assignment.
GoDropping respects the intellectual property of others and expects Users to do the same. If you believe, in good faith, that any materials on the GoDropping Platform or Services infringe upon your copyrights, please email firstname.lastname@example.org on how to make a copyright complaint.
The following disclaimers are made on behalf of GoDropping, our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, and shareholders.
GoDropping does not provide transportation services, and GoDropping is not a transportation carrier. GoDropping is not a common carrier or public carrier. It is up to the Driver to decide whether or not to offer a ride to a Rider contacted through the GoDropping Platform, and it is up to the Rider to decide whether or not to accept a ride from any Driver contacted through the GoDropping Platform. We cannot ensure that a Driver or Rider will complete an arranged transportation service. We have no control over the quality or safety of the transportation that occurs as a result of the Services.
The GoDropping Platform is provided on an “as is” basis and without any warranty or condition, express, implied or statutory. We do not guarantee and do not promise any specific results from use of the GoDropping Platform and/or the Services, including the ability to provide or receive Services at any given location or time. To the fullest extent permitted by law, we specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.
We do not warrant that your use of the GoDropping Platform or Services will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error- free, or will meet your requirements, that any defects in the GoDropping Platform will be corrected, or that the GoDropping Platform is free of viruses or other harmful components. We disclaim liability for, and no warranty is made with respect to, connectivity and availability of the GoDropping Platform or Services.
We cannot guarantee that each Rider is who he or she claims to be. Please use common sense when using the GoDropping Platform and Services, including looking at the photos of the Driver or Rider you have matched with to make sure it is the same individual you see in person. Please note that there are also risks of dealing with underage persons or people acting under false pretense, and we do not accept responsibility or liability for any content, communication or other use or access of the GoDropping Platform by persons under the age of 18 in violation of this Agreement. We encourage you to communicate directly with each potential Driver or Rider prior to engaging in an arranged transportation service.
GoDropping is not responsible for the conduct, whether online or offline, of any User of the GoDropping Platform or Services. You are solely responsible for your interactions with other Users. We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Riders. By using the GoDropping Platform and participating in the Services, you agree to accept such risks and agree that GoDropping is not responsible for the acts or omissions of Users on the GoDropping Platform or participating in the Services.
You are responsible for the use of your User account and GoDropping expressly disclaims any liability arising from the unauthorized use of your User account. Should you suspect that any unauthorized party may be using your User account, or you suspect any other breach of security, you agree to notify us immediately.
It is possible for others to obtain information about you that you provide, publish or post to or through the GoDropping Platform (including any profile information you provide), send to other Users, or share during the Services, and to use such information to harass or harm you. We are not responsible for the use of any personal information that you disclose to other Users on the GoDropping Platform or through the Services. Please carefully select the type of information that you post on the GoDropping Platform or through the Services or release to others. We disclaim all liability, regardless of the form of action, for the acts or omissions of other Users (including unauthorized users, or “hackers”).
Opinions, advice, statements, offers, or other information or content concerning GoDropping or made available through the GoDropping Platform, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. Under no circumstances will we be responsible for any loss or damage resulting from your reliance on information or other content posted by third parties, whether on the GoDropping Platform or otherwise. We reserve the right, but we have no obligation, to monitor the materials posted on the GoDropping Platform and remove any such material that in our sole opinion violates, or is alleged to violate, the law or this agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Users or others.
Location data provided by the GoDropping Platform is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environmental damage. Neither GoDropping, nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data tracked or displayed by the GoDropping Platform. Any of your Information, including geolocational data, you upload, provide, or post on the GoDropping Platform may be accessible to GoDropping and certain Users of the GoDropping Platform.
GoDropping advises you to use the GoDropping Platform with a data plan with unlimited or very high data usage limits, and GoDropping shall not responsible or liable for any fees, costs, or overage charges associated with any data plan you use to access the GoDropping Platform.
This paragraph applies to any version of the GoDropping Platform that you acquire from the Apple App Store. This Agreement is entered into between you and GoDropping. Apple, Inc. (“Apple”) is not a party to this Agreement and shall have no obligations with respect to the GoDropping Platform. GoDropping, not Apple, is solely responsible for the GoDropping Platform and the content thereof as set forth hereunder. However, Apple and Apple’s subsidiaries are third party beneficiaries of this Agreement. Upon your acceptance of this Agreement, Apple shall have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof. This Agreement incorporates by reference Apple’s Licensed Application End User License Agreement, for purposes of which, you are “the end-user.” In the event of a conflict in the terms of the Licensed Application End User License Agreement and this Agreement, the terms of this Agreement shall control.
State | Region and Local Disclosures
Certain jurisdictions require additional disclosures to you. We will update the disclosures page as jurisdictions add, remove or amend these required disclosures, so please check in regularly for updates.
You will defend, indemnify, and hold GoDropping including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders harmless from any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of the GoDropping Platform and participation in the Services, including: (1) your breach of this Agreement or the documents it incorporates by reference; (2) your violation of any law or the rights of a third party, including, Drivers, Riders, other motorists, and pedestrians, as a result of your own interaction with such third party; (3) any allegation that any materials that you submit to us or transmit through the GoDropping Platform or to us infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (4) your ownership, use or operation of a motor vehicle or passenger vehicle, including your provision of Services as a Driver; and/or (5) any other activities in connection with the Services. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.
Limitation of Liability
In no event will GoDropping, including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders (collectively “GoDropping” for purposes of this section), be liable to you for any incidental, special, exemplary, punitive, consequential, or indirect damages (including damages for deletion, corruption, loss of data, loss of programs, failure to store any information or other content maintained or transmitted by the GoDropping Platform, service interruptions, or for the cost of procurement of substitute services) arising out of or in connection with the GoDropping Platform, the Services, or this Agreement, however arising including negligence, even if we or our agents or representatives know or have been advised of the possibility of such damages. The GoDropping Platform may be used by you to request and schedule transportation, goods, or other services with third party providers, but you agree that GoDropping has no responsibility or liability to you related to any transportation, goods or other services provided to you by third party providers other than as expressly set forth in this agreement. Certain jurisdictions may not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have additional rights.
Term and Termination
This Agreement is effective upon your creation of a User account. This Agreement may be terminated: a) by User, without cause, upon seven (7) days’ prior written notice to GoDropping; or b) by either Party immediately, without notice, upon the other Party’s material breach of this Agreement, including but not limited to any breach of Section 9 or breach of Section 10(a) through (i) of this Agreement. In addition, GoDropping may terminate this Agreement or deactivate your User account immediately in the event: (1) you no longer qualify to provide Services or to operate the approved vehicle under applicable law, rule, permit, ordinance or regulation; (2) you fall below GoDropping’s star rating or cancellation threshold; (3) GoDropping has the good faith belief that such action is necessary to protect the safety of the GoDropping community or third parties, provided that in the event of a deactivation pursuant to (1)-(3) above, you will be given notice of the potential or actual deactivation and an opportunity to attempt to cure the issue to GoDropping’s reasonable satisfaction prior to GoDropping permanently terminating the Agreement. For all other breaches of this Agreement, you will be provided notice and an opportunity to cure the breach. If the breach is cured in a timely manner and to GoDropping’s satisfaction, this Agreement will not be permanently terminated. Sections 2, 6, 7 (with respect to the license), 11-12, 14-19, and 21 shall survive any termination or expiration of this Agreement.
Dispute Resolution and Arbitration Agreement
(a) Agreement to Binding Arbitration Between You and GoDropping.
You and GoDropping mutually agree to waive our respective rights to resolution of disputes in a court of law by a judge or jury and agree to resolve any dispute by arbitration, as set forth below. This agreement to arbitrate (“Arbitration Agreement”) is governed by the Republic’s Arbitration Act and survives after the Agreement terminates or your relationship with GoDropping ends. Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted. Except as expressly provided below, this Arbitration Agreement applies to all Claims (defined below) between you and GoDropping, including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders. This Arbitration Agreement also applies to claims between you and GoDropping’s service providers, including but not limited to background check providers and payment processors; and such service providers shall be considered intended third-party beneficiaries of this Arbitration Agreement.
Except as expressly provided below, all disputes and claims between us (each a “Claim” and collectively, “Claims”) shall be exclusively resolved by binding arbitration solely between you and GoDropping. These Claims include, but are not limited to, any dispute, claim or controversy, whether based on past, present, or future events, arising out of or relating to: this Agreement and prior versions thereof (including the breach, termination, enforcement, interpretation or validity thereof), the GoDropping Platform, the Services, any other goods or services made available through the GoDropping Platform, your relationship with GoDropping, the threatened or actual suspension, deactivation or termination of your User Account or this Agreement, background checks performed by or on GoDropping’s behalf, payments made by you or any payments made or allegedly owed to you, any promotions or offers made by GoDropping, any city, county, state or federal wage-hour law, trade secrets, unfair competition, compensation, breaks and rest periods, expense reimbursement, wrongful termination, discrimination, harassment, retaliation, fraud, defamation, emotional distress, breach of any express or implied contract or covenant, claims arising under federal or state consumer protection laws; claims arising under antitrust laws, claims arising under the Telephone Consumer Protection Act and Fair Credit Reporting Act; and claims arising under the Uniform Trade Secrets Act, Civil Rights Act, Disabilities Act, Age Discrimination in Employment Act, Older Workers Benefit Protection Act, Family Medical Leave Act, Fair Labor Standards Act, and state statutes, if any, addressing the same or similar subject matters, and all other federal and state statutory and common law claims. All disputes concerning the arbitrability of a Claim (including disputes about the scope, applicability, enforceability, revocability or validity of the Arbitration Agreement) shall be decided by the arbitrator, except as expressly provided below.
By agreeing to arbitration, you understand that you and GoDropping are waiving the right to sue in court or have a jury trial for all Claims, except as expressly otherwise provided in this Arbitration Agreement. This Arbitration Agreement is intended to require arbitration of every claim or dispute that can lawfully be arbitrated, except for those claims and disputes which by the terms of this Arbitration Agreement are expressly excluded from the requirement to arbitrate.
(b) Prohibition of Class Actions and Non-Individualized Relief.
You understand and agree that you and GoDropping may each bring Claims in arbitration against the other only in an individual capacity and not on a class, collective action, or representative basis (“Class Action Waiver”). You understand and agree that you and GoDropping both are waiving the right to pursue or have a dispute resolved as a plaintiff or class member in any purported class, collective or representative proceeding. Notwithstanding the foregoing, this subsection (b) shall not apply to representative private attorneys general act claims brought against GoDropping, which are addressed separately in Section 17(c).
The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on any basis other than an individual basis. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on a class, collective, or representative basis. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claims.
Notwithstanding any other provision of this Agreement, or the Arbitration Agreement disputes regarding the scope, applicability, enforceability, revocability or validity of the Class Action Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which: (1) the dispute is filed as a class, collective, or representative action and (2) there is a final judicial determination that the Class Action Waiver is unenforceable as to any Claims, then those Claims shall be severed from any remaining claims and may be brought in a civil court of competent jurisdiction, but the Class Action Waiver shall be enforced in arbitration on an individual basis as to all other Claims to the fullest extent possible.
(d) Rules Governing the Arbitration.
Any arbitration conducted pursuant to this Arbitration Agreement shall be administered by the Alternative Dispute Resolution Act 2010, Act 798 that are in effect at the time the arbitration is initiated, as modified by the terms set forth in this Agreement. In no event shall the arbitrator consolidate more than one person’s Claims, or otherwise preside over any form of representative, collective, or class proceeding.
As part of the arbitration, both you and GoDropping will have the opportunity for reasonable discovery of non-privileged information that is relevant to the Claim. The arbitrator may award any individualized remedies that would be available in court. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claims. The arbitrator will provide a reasoned written statement of the arbitrator’s decision which shall explain the award given and the findings and conclusions on which the decision is based.
The arbitrator will decide the substance of all claims in accordance with applicable law and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different Riders or Drivers but is bound by rulings in prior arbitrations involving the same Rider or Driver to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof, provided that any award may be challenged in a court of competent jurisdiction.
(e) Arbitration Fees and Awards.
The payment of filing and arbitration fees will be governed by the Alternative Dispute Resolution Act 2010, Act 798 Rules subject to the following modifications: If you initiate arbitration under this Arbitration Agreement after participating in the optional Negotiation process, GoDropping agrees that, unless your claim is for $5,000 or more, your share of the filing and arbitration fees is limited to $50, and that, after you submit proof of payment of the filing fee to GoDropping, GoDropping will promptly reimburse you for all but $50 of the filing fee. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the claim is frivolous or brought for an improper purpose, then the payment of all such fees will be governed by the Alternative Dispute Resolution Act 2010, Act 798Rules.
1. If GoDropping initiates arbitration under this Arbitration Agreement, GoDropping will pay all filing and arbitration fees.
With respect to any Claims brought by GoDropping against a Driver, or for Claims brought by a Driver against GoDropping that: (A) are based on an alleged employment relationship between GoDropping and a Driver; (B) arise out of, or relate to, GoDropping’s actual deactivation of a Driver’s User account or a threat by GoDropping to deactivate a Driver’s User account; (C) arise out of, or relate to, GoDropping’s actual termination of a Driver’s Agreement with GoDropping under the termination provisions of this Agreement, or a threat by GoDropping to terminate a Driver’s Agreement; (D) arise out of, or relate to, Fares (as defined in this Agreement, including GoDropping’s commission or fees on the Fares), tips, or average hourly guarantees owed by GoDropping to Drivers for Services, other than disputes relating to referral bonuses, other GoDropping promotions, or consumer-type disputes, or (E) arise out of or relate to background checks performed in connection with a user seeking to become a Driver (the subset of Claims in subsections (A)-(E) shall be collectively referred to as “Driver Claims”), GoDropping shall pay all costs unique to arbitration (as compared to the costs of adjudicating the same claims before a court), including the regular and customary arbitration fees and expenses (to the extent not paid by GoDropping pursuant to the fee provisions above). However, if you are the party initiating the Driver Claim, you shall be responsible for contributing up to an amount equal to the filing fee that would be paid to initiate the claim in the court of general jurisdiction in the state in which you provide Services to Riders, unless a lower fee amount would be owed by you pursuant to the Alternative Dispute Resolution Act 2010, Act 798 Rules, applicable law, or subsection (e)(1) above. Any dispute as to whether a cost is unique to arbitration shall be resolved by the arbitrator. For purposes of this Section 17(e)(3), the term “Driver” shall be deemed to include both Drivers and Driver applicants who have not been approved to drive.
(f) Location and Manner of Arbitration.
Unless you and GoDropping agree otherwise, any arbitration hearings between GoDropping and a Rider will take place in the county of your billing address, and any arbitration hearings between GoDropping and a Driver will take place in the county in which the Driver provides Services.
In addition to the severability provisions in subsections (c) above, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable under applicable law, such provision shall be severed, and the remainder of the Arbitration Agreement shall be given full force and effect.
(i) Driver Claims in Pending Settlement.
If you are a member of a putative class in a lawsuit against GoDropping involving Driver Claims and a Motion for Preliminary Approval of a Settlement has been filed with the court in that lawsuit prior to this Agreement’s effective date (a “Pending Settlement Action”), then this Arbitration Agreement shall not apply to your Driver Claims in that particular class action. Instead, your Driver Claims in that Pending Settlement Action shall continue to be governed by the arbitration provisions contained in the applicable Agreement that you accepted prior to this Agreement’s effective date.
(j) Opting Out of Arbitration for Driver Claims That Are Not In a Pending Settlement Action.
As a Driver or Driver applicant, you may opt out of the requirement to arbitrate Driver Claims defined in Section 17(e)(3) (except as limited by Section 17(i) above) pursuant to the terms of this subsection if you have not previously agreed to an arbitration provision in GoDropping’s Terms of Service where you had the opportunity to opt out of the requirement to arbitrate. If you have previously agreed to such an arbitration provision, you may opt out of any revisions to your prior arbitration agreement made by this provision in the manner specified below but opting out of this arbitration provision has no effect on any previous, other, or future arbitration agreements that you may have with GoDropping. If you have not previously agreed to such an arbitration provision and do not wish to be subject to this Arbitration Agreement with respect to Driver Claims, you may opt out of arbitration with respect to such Driver Claims, other than those in a Pending Settlement Action, by notifying GoDropping in writing of your desire to opt out of arbitration for such Driver Claims, which writing must be dated, signed and delivered by: (1) electronic mail to agoo@GoDropping.com, or (2) by certified mail, postage prepaid and return receipt requested, or by any nationally recognized delivery service that is addressed to:
C470/26, Abotsi Street,
Cases have been filed against GoDropping and may be filed in the future involving Driver Claims. You should assume that there are now, and may be in the future, lawsuits against GoDropping alleging class, collective, and/or representative Driver Claims in which the plaintiffs seek to act on your behalf, and which, if successful, could result in some monetary recovery to you. But if you do agree to arbitration of Driver Claims with GoDropping under this Arbitration Agreement, you are agreeing in advance that you will bring all such claims, and seek all monetary and other relief, against GoDropping in an individual arbitration provision, except for the Driver Claims that are part of a Pending Settlement Action. You are also agreeing in advance that you will not participate in, or seek to recover monetary or other relief, for such claims in any court action or class, collective, and/or representative action. You have the right to consult with counsel of your choice concerning this Arbitration Agreement and you will not be subject to retaliation if you exercise your right to assert claims or opt- out of any Driver Claims under this Arbitration Agreement.
(k) Optional Pre-Arbitration Negotiation Process.
Before initiating any arbitration or proceeding, you and GoDropping may agree to first attempt to negotiate any dispute, claim or controversy between the parties informally for 30 days, unless this time period is mutually extended by you and GoDropping. A party who intends to seek negotiation under this subsection must first send to the other a written notice of the dispute (“Notice”). The Notice must (1) describe the nature and basis of the claim or dispute; and (2) set forth the specific relief sought. All offers, promises, conduct and statements, whether oral or written, made in the course of the negotiation by any of the parties, their agents, employees, and attorneys are confidential, privileged and inadmissible for any purpose, including as evidence of liability or for impeachment, in arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the negotiation.
You agree not to use any technical, financial, strategic and other proprietary and confidential information relating to GoDropping’s business, operations and properties, information about a User made available to you in connection with such User’s use of the Platform, which may include the User’s name, pick-up location, contact information and photo (“Confidential Information”) disclosed to you by GoDropping for your own use or for any purpose other than as contemplated herein. You shall not disclose or permit disclosure of any Confidential Information to third parties. You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information of GoDropping in order to prevent it from falling into the public domain. Notwithstanding the above, you shall not have liability to GoDropping with regard to any Confidential Information which you can prove: was in the public domain at the time it was disclosed by GoDropping or has entered the public domain through no fault of yours; was known to you, without restriction, at the time of disclosure, as demonstrated by files in existence at the time of disclosure; is disclosed with the prior written approval of GoDropping; becomes known to you, without restriction, from a source other than GoDropping without breach of this Agreement by you and otherwise not in violation of GoDropping’s rights; or is disclosed pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided, however, that You shall provide prompt notice of such court order or requirement to GoDropping to enable GoDropping to seek a protective order or otherwise prevent or restrict such disclosure.
Relationship with GoDropping
As a Driver on the GoDropping Platform, you acknowledge and agree that you and GoDropping are in a direct business relationship, and the relationship between the parties under this Agreement is solely that of independent contracting parties. You and GoDropping expressly agree that (1) this is not an employment agreement and does not create an employment relationship between you and GoDropping; and (2) no joint venture, franchisor- franchisee, partnership, or agency relationship is intended or created by this Agreement. You have no authority to bind GoDropping, and you undertake not to hold yourself out as an employee, agent or authorized representative of GoDropping.
GoDropping does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically, including in connection with your provision of Services, your acts or omissions, or your operation and maintenance of your vehicle. You retain the sole right to determine when, where, and for how long you will utilize the GoDropping Platform. You retain the option to accept or to decline or ignore a Rider’s request for Services via the GoDropping Platform, or to cancel an accepted request for Services via the GoDropping Platform, subject to GoDropping’s then-current cancellation policies. With the exception of any signage required by law or permit/license rules or requirements, GoDropping shall have no right to require you to: (a) display GoDropping’s names, logos or colors on your vehicle(s); or (b) wear a uniform or any other clothing displaying GoDropping’s names, logos or colors. You acknowledge and agree that you have complete discretion to provide Services or otherwise engage in other business or employment activities.
In addition to connecting Riders with Drivers, the GoDropping Platform may enable Users to provide or receive goods or services from other third parties. For example, Users may be able to use the GoDropping Platform to order a delivery of goods, purchase a digital item, request a carpool ride from a commuter going in your direction, or when travelling outside of the Ghana, to connect with local transportation platforms and request rides from local drivers (collectively, the “Other Services”). You understand and that the Other Services are subject to the terms and pricing of the third-party provider. If you choose to purchase Other Services through the GoDropping Platform, you authorize GoDropping to charge your payment method on file according to the pricing terms set by the third-party provider. You agree that GoDropping is not responsible and may not be held liable for the Other Services or the actions or omissions of the third- party provider. Such Other Services may not be investigated, monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Other Services accessed through the GoDropping Platform.
Except as provided in Section 17, this Agreement shall be governed by the laws of Republic of Ghana without regard to choice of law principles. If any provision of this Agreement is or becomes invalid or non- binding, the parties shall remain bound by all other provisions of this Agreement. In that event, the parties shall replace the invalid or non-binding provision with provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of this Agreement. You agree that this Agreement and all incorporated agreements may be automatically assigned by GoDropping, in our sole discretion by providing notice to you. Except as explicitly stated otherwise, any notices to GoDropping shall be given by certified mail, postage prepaid and return receipt requested to GoDropping, Company C40/26 Abotsi Street, East Legon, Accra. Any notices to you shall be provided to you through the GoDropping Platform or given to you via the email address or physical you provide to GoDropping during the registration process. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. The words “include”, “includes” and “including” are deemed to be followed by the words “without limitation”. A party’s failure to act with respect to a breach by the other party does not constitute a waiver of the party’s right to act with respect to subsequent or similar breaches. This Agreement sets forth the entire understanding and agreement between you and GoDropping with respect to the subject matter hereof and supersedes all previous understandings and agreements between the parties, whether oral or written.
If you have any questions regarding the GoDropping Platform or Services, please contact our Customer Support Team through email@example.com