FAQ's
I have a private car. How can l drive with Dropping?
I have a taxi. How can l join you?
What's your commission on rides? What percentage of commissions do you charge per ride?
What vehicle and personal documents do you require of me to register with Dropping?
At what minimum age must l be to qualify to drive with Dropping?
As a private car driver, am l permitted to drive as commercial with Dropping?
. I have just renewed my vehicle road worthy and insurance. How do l update the new expiry dates on my driver app?
I have a third party insurance, can l register with it?
Whilst on a trip on the app with a rider, my internet data finished. How do l proceed on the same trip? How can the invoice be generated?
A rider is having issues with the invoice and claims the fare is too high and do not want to pay that amount. What do l do?
I have changed my phone. How do l drive with the new phone without the app?
I am indisposed to drive today. I want to give my car and my phone to my friend to drive it today with Dropping. Is it right with you?
Whilst on a trip with a rider, there was a fire emergency with my car. Is there anyway l can alert the fire service or ambulance?
I do not have a car but l would want to drive with Dropping. Can you give me a car to drive?
I have completed a trip with a rider and he absconded without paying for the trip. What do l do?
I was on my way to pick up a rider and l had a flat tire. I cannot proceed for the pick up. What must l do?
A rider paid for the trip with mobile money through the app, how do l receive my money?
I cannot go online to drive. What could be the problem?
How do l top up or renew my subscription?
A rider requested for a ride and after arriving for the pick up, she has delayed me for several minutes. Then, she cancelled the trip. I called her but she did not answer the phone. What should l do?